Submitted under Jam because of timelines, but created under Compo rules.

In the early days of telephony, companies used manual telephone switchboards, and switchboard operators connected calls by inserting a pair of phone plugs into the appropriate jacks. - Wikipedia

Create connections to connect callers as defined by the incoming tickets.

I'd like to thank @kanity for motivating me to submit my entry.

No AI was used during creation of this entry, including autocomplete and google searches.