Is my game too hard?

Hello everyone, I’ve received a good amount of positive feedback since the release of my game, and something that people mentioned frequently is that they played multiple times and still weren’t able to receive the good ending (my game has multiple endings). Even I was only able to get the good ending once, even though the rules for getting it are very fair.
My question is: is that okay? The game is short and the genre (Papers Please) calls for multiple playthroughs to figure things out. Or is it better to adapt to the median player and shift the balance in favor of making the good ending easier to get?
Department of Safe Communication